Privacy Policy

Effective Date: 08/08/2025

At Dia, we respect your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and protect your data when you visit our website or make a purchase.

What We Collect:

• Personal information (name, email address, shipping/billing address, phone number)
• Payment details (processed securely via trusted payment gateways)
• Site usage data (via cookies and analytics tools)

How We Use It:

• To process your orders and deliver products
• To communicate with you about your orders or promotions
• To improve your shopping experience

Data Protection:

We use SSL encryption and secure servers to keep your information safe. We do not sell, rent, or share your data with third parties except those involved in processing your order (e.g., payment processors, couriers).

Your Rights:

You have the right to request access, correction, or deletion of your data at any time. Contact us at diafitsng@gmail.com.

3. Returns Policy

We want you to love your purchase, but if you’re not completely satisfied, here’s how we can help:

Eligibility for Return:

• Items must be returned within 3 days of delivery
• Items must be unworn, unwashed, and in original condition with tags intact
• Undergarments, final sale, or discounted items are not eligible for return

How to Initiate a Return:

• Email diafitsng@gmail.com with your order number and reason for return
• We will provide return instructions and an address

Refunds:

• Refunds will be issued to your original payment method within 5–10 business days of receiving the returned item
• Shipping fees are non-refundable

Exchanges:

At this time, we do not offer direct exchanges. You may return an item and place a new order.